Policy Documents

Policy Documents

Privacy Policy
iiStorebuilder is dedicated to keeping your details private. Any information, we collect in relation to you, is maintained responsibility according the requirements of local privacy laws. We do not sell/swap any of your personal details with third parties. We however use this information to identify your orders, and may exchange this data with our suppliers, resellers, contractors and other businesses to enable us to provide our services and products.

We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us while you are browsing our website. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer. We do keep a record of the IP addresses from which users access our site. Where you have specifically provided us with information about yourself, we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

A 30 day money back policy applies to some products. Please check with the details of the specific product, for more information and the terms and conditions associated with that.

Customer Service Policy
iiStorebuilder is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. However, where there is an error or omission on our part we will notify you immediately and refund you in full. Standard delivery timeframes are between 2-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2-3 business days to arrange an agreeable alternative item, a backorder or a full refund.

Shipping and Delivery Policy
We deliver products Australia wide using electronic shipping, unless the customer requests other forms of shipping. Please check your junk mail folder, as emails from us sometimes may have been trapped by your spam software.

Orders are usually dispatched within 2-3 business days, unless we suspect fraud or are unable to verify details in your order. Most orders should be normally processed with 24 hours.

Shipping Policy
Shipping destinations are based on the products you order. We ship goods electronically to Australia wide and internationally, except to countries where there are export restrictions.

Where shipping costs apply, these are calculated by the shopping cart at time of checkout.